Let's talk

Build · Capability

Make systems behave
like one environment.

We engineer APIs, integrations, data pipelines and connected services that let information move reliably between products, business platforms and external systems — reducing duplicate work while creating foundations for analytics, automation and AI.

Build capabilities
Data & IntegrationPart of Build ›
  1. 01SourcesUnderstand where important information lives and who owns it.
  2. 02InterfacesDefine how systems exchange data, events and responsibilities.
  3. 03EngineeringBuild APIs, pipelines and integrations for reliability and change.
  4. 04VisibilityMonitor what moved, what failed and how issues can be recovered.
Specialist servicesSystem Integration ›Data Engineering ›

When systems work individually but the business does not

Integration problems usually look like operational problems first.

Information is copied manually, data arrives too late, teams disagree about records, automations fail silently or every new application creates another point-to-point connection.

We design the boundaries and movement between systems so the environment becomes easier to operate rather than progressively more tangled.

  • 01People are moving data between systemsTeams export, re-key and reconcile information that should flow automatically.
  • 02The same information exists in multiple placesCustomer, product, order or operational records disagree depending on which system you check.
  • 03Point-to-point integrations are becoming fragileEvery new connection adds risk, and failures are discovered by users rather than monitoring.
  • 04Analytics or AI cannot access reliable dataReporting and intelligent features are blocked by fragmented, inconsistent or late data.

The integration decisions

Before connecting everything, decide what each system should own.

  1. 01Where should the source of truth live?Which system owns each important record — and which only consume it?
  2. 02What information actually needs to move?Which data, events and changes need to flow, and between which systems?
  3. 03API, event, batch or something else?Which integration pattern fits the workflow, volume and timing involved?
  4. 04How quickly does the data need to arrive?Real time, near real time or scheduled — and what does each cost?
  5. 05What happens when something fails?How will failures be detected, retried, recovered and explained?
  6. 06How will integrations evolve as systems change?How do contracts and versioning keep connections stable as applications are replaced?

Specialist services

Connect the systems — or build the data foundations behind them.

Explore all services ›
01 · ServiceSystem IntegrationConnect applications without turning the technology estate into a web of fragile dependencies.We design and implement APIs, events, middleware and application integrations around clear ownership, reliability and recoverability.Typical needs
  • APIs & integrations
  • ERP integration
  • CRM integration
  • Third-party systems
  • Event-driven integration
Explore System Integration ›
02 · ServiceData EngineeringMove and shape information so products, analytics and AI can actually use it.We build ingestion, transformation and pipeline foundations that make data more accessible, reliable and usable across operational and analytical environments.Typical needs
  • Data pipelines
  • ETL / ELT
  • Data transformation
  • Data platforms
  • Analytics foundations
Explore Data Engineering ›

What you leave with

Information that moves reliably — and boundaries teams can understand.

The exact outputs depend on the environment, but a Data & Integration engagement should leave systems exchanging information predictably, with failures visible and recoverable.

  1. 01Clear system ownershipA documented view of which system owns which records and responsibilities.
  2. 02Defined integration interfacesClear interfaces, payloads, behaviours and responsibilities each connection can depend on.
  3. 03Reusable APIs and servicesInterfaces designed to serve more than one consumer without being rebuilt.
  4. 04Production data pipelinesIngestion and transformation flows that deliver trusted data on schedule.
  5. 05Monitoring and recoveryAlerting, retries and replay so failures are caught and fixed quickly.
  6. 06An integration environment your team can operateDocumentation, ownership and operational context so teams can understand, support and extend the connections.

Our approach

Define ownership first. Connect systems second.

  1. Map systems and informationApplications, data, flows, owners and the pain points between them.
  2. Define sources of truthAgree which system owns each record and how others reference it.
  3. Shape integration contractsDesign APIs, events and payloads around ownership and timing needs.
  4. Build and validate flowsImplement and test integrations against real data and failure cases.
  5. Monitor and evolveObserve behaviour in production and adapt as systems change.

Typical starting points

You do not need a complete integration architecture to start.

Talk to an integration engineer ›

Clients usually involve us when:

  • Our teams are re-entering the same information in several systems.
  • We need our ERP and CRM to communicate.
  • Every new integration is becoming harder than the last.
  • Nobody is clear which system owns the authoritative record.
  • We need APIs for a new product or partner.
  • Data needs to flow into analytics or reporting.
  • Our existing integrations fail without enough visibility.
  • Our AI or analytics plans are blocked by fragmented data.

Our perspective

Integration should reduce coupling — not spread it.

Connecting every system directly to every other eventually stops working. Good integration makes systems easier to change independently.

  1. 01Ownership-firstEvery record has one owner before anything moves.
  2. 02Contract-drivenInterfaces are defined and versioned, not implied.
  3. 03Failure-awareIntegrations are designed for what happens when they break.
  4. 04Reusable by designBuild connections once and let many consumers use them.

AI-first approach

AI makes data boundaries more important, not less.

AI capabilities depend on the right information arriving with the right permissions. Integration and data design decide whether AI is trustworthy.

If you cannot explain what data the AI used, you cannot trust what it did.

Explore our AI-first approach ›
  • ContextWhich information needs to be accessible to the AI capability?
  • TrustWhich sources are reliable enough to influence an automated outcome?
  • PermissionsShould every model or agent be able to access the same information?
  • ObservabilityCan we understand what data was used when an outcome needs explaining?

Beyond the first release

Connected is a milestone. The environment still has to run and grow.

Data & Integration can hand over to your team or continue through Omniway without separating the connections from what depends on them.

AI & AutomationPut the connected data to work inside intelligent workflows.Explore AI & Automation Business PlatformsBuild operational systems around connected records.Explore Business Platforms Custom Software & Digital ProductsUse APIs and data inside customer and internal products.Explore Custom Software Cloud, DevOps & Managed OperationsOperate the infrastructure and reliability around integrations.Explore Cloud & Operations

FAQ

Common questions about Data & Integration.

Connecting applications so information and events move between them reliably, without manual re-entry.

Start with the connection

The systems all work. The connections between them are the problem?

Tell us which systems need to share information and where it breaks today. We will help determine what each should own and how they should connect.

Talk to an integration engineer ›Explore Build ›